Description
The latest edition includes discussions of a solution-focused approach, materials reflecting stage-based models of change, expanded coverage of the value and utility of “theory” as the framework of reflective practice, and “Keystones of Helping,” succinct reminders of each chapter’s main points. Engaging real-life cases demonstrate the applicability of key concepts, and interactive exercises animate skill development and personal reflection.
Helping: A Special Kind of Interpersonal Process and Response / The Nature of Effective Helping / Characteristics of Effective Helpers
2. Helping: First and Foremost a Relationship
The Helping Relationship—Necessary and Sufficient? / The Components and Sequence of Helping
3. From Here to There: Moving through the Helping Process
Stage I: Coming Together—Building a Helping Alliance / Stagz II: Exploring Together—Reconnaissance / Stage III: Acting Together—Intervention
4. Connecting: The Skills of Listening and Understanding
Obstacles to Listening / Learning to Listen / Becoming an Active-Empathic Listener
5. Exploration
A Systematic View of Exploration / Exploring through the Use of Observational Skills / Exploring through the Art of Questioning / Exploration as an Initial Assessment / Inviting a Flood of Information
6. Focusing: Moving the Helpee toward Clarification
Clarification / Summarization / Confrontation / Interpretation
7. From Problems to Goals
Helping as a Goal-Oriented Process / Defining the Nature and Scope of the Problem / BASIC ID / Setting Priorities and Finding a Place to Start / Moving from Problem Identification to Goal Specification
8. Pathfinding: A Process of Strategy Development
A Practical Problem-Solving Approach to Pathfinding / Techniques Used in Pathfinding
9. Call to Action
Roadblocks / Recognizing Facilitating and Inhibiting Forces
10. Evaluation and Termination
Evaluation / Preparing for Termination / Termination / Follow-Up
11. Special Concerns for Helpers
Transference/Countertransference / Burnout
12. Crisis Intervention
The Nature of Crisis Intervention / A Model of Crisis Intervention / Suicide: A Crisis Needing Intervention
13. Theories and Models
The Need for Models and Theories / Three Examples Chosen from a Great Array of Models / Technical Eclecticism: An Alternative Approach
14. The How and Why of Referral
Knowing When to Refer / Available Resources / Making a Referral
15. Helping: Opportunities and Responsibilities
The Need for Guidelines / Professional Standards as Guidelines / Incorporating Guidelines
Appendix: Major Professional Organizations
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